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OSG View Plus takes customer service to the next level. Through an interactive Web-based application with extensive search capabilities, OSG View Plus lets your customer service representatives (CSRs) navigate quickly and easily to the invoice in question and offer real-time feedback to a customer’s inquiry. Additionally, OSG View Plus offers your CSR the ability reprint and mail, fax or email the customer a copy of their invoice.
OSG Billing Services will archive OSG View Plus PDF images long-term on-site. We also maintain a transaction log that includes the assisting CSR’s name and customer data reporting on how, when and where the documents were sent, along with any notes and attachments.
Expand your customer service options. OSG eBill integrates with OSG View Plus to offer your customers additional call center and customer service support. By combining the two products, you offer your CSR an exact view of the customer’s invoice in order to provide better problem resolution. Deliver more self-service opportunities to your customers, and enable them to manage their own accounts.
Improve CSR efficiency with OSG View Plus. It can be an invaluable resource to enhance customer satisfaction.
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