Trying to leverage the many tools available to communicate with customers in today’s world is one of biggest challenges utilities face. With so many channels available to communicate with our customers we often overlook the one point of contact that we have with each and every customer we serve—the bill.
OSG has been working with companies for over 20 years to help them use their invoices, statements or notices as one-to-one communications tools that work to enhance customer relationships. Let us show you how we can help you maximize the billing statement to effectively communicate anything from planned service outages to customer analytics with higher success rates. Regardless of how your customers receive their bill (mail, electronic, mobile) OSG has a solution for today’s complex environment.