Coronavirus (COVID-19)

OSG Coronavirus (COVID-19) Resource Center

Welcome to the OSG Coronavirus (COVID-19) Resource Center. On this page we will share corporate announcements, Frequently Asked Questions and other resources we feel would be valuable to you. We will update this page on a regular basis. At a minimum we will update it by 5pm ET every Monday with any news on the current status of operations and any information that would be valuable to our clients. If you have specific questions, please do not hesitate to reach out to your account manager.


COVID-19 Updates

Monday, March 30, 2020

OSG Pandemic Update

The OSG facilities continue to run at 100% with staff levels within normal for SLA's. If you have any specific concerns, please do not hesitate to reach out to your account manager.


Wednesday, March 25, 2020

Corporate Announcement

As the Coronavirus has impacted our daily lives, it is more important than ever to know OSG is doing everything in its power to keep business functioning as normally as possible. Click on the link below to watch a video from Anish Rajparia, OSG CEO.

If you have any questions, please don't hesitate to reach out to your account manager.


Tuesday, March 24, 2020

Operations Update

COVID-19 has impacted everyone in one way or another. At OSG we are committed to doing everything necessary and possible to support your business during this challenging time. We are thankful to our internal teams as they have stepped up to the plate to make sure our employees and our clients are taken care of and kept informed.

By 5pm every Monday, we will provide updates on the current status of our operations and any information that would be valuable to our clients. If you have specific questions, please do not hesitate to reach out to your account manager.

OSG currently has over 50 facilities across the United States as well as in Canada and Europe. All facilities are currently running at full capacity without impact. Our employees are healthy and our attendance numbers are within our standard norms.

The "Shelter-In-Place" orders at this point do not impact OSG or any of our lines of business. Our businesses have either been able to move to a full remote status or are included within the exemptions listed for "Essential Businesses" within the recommended guidelines distributed by the Department of Homeland Security. We have also received documentation from the USPS that supports that exemption for our print & mail customers.

As always, we are here for you and just a phone call or email away. Stay well.


Friday, March 20, 2020

An Update from OSG

These are interesting times we’re living through right now. At OSG, our partnership with clients has always been our first priority. As such, we are doing everything we can to continue to meet our commitments and provide you with the best possible service. We have created a special committee that is closely monitoring the ongoing Coronavirus situation, keeping employees in all facilities updated with the latest guidelines and practices. All related business activity and operations are being guided by official recommendations from WHO, CDC, and other authorized reports. We are also in close contact with the United States Postal Service for any updates to their services.

We are aware of the multiple shutdowns happening around the country and want to reassure you that, to date, in every instance OSG has fallen into a category that we believe exempts us from the closure orders, because of the services we provide. We have removed all non-essential staff from our facilities to a work-from-home status and are functioning at full capacity as of today.

If you have any questions, please don't hesitate to reach out to your account manager.


Wednesday, March 11, 2020

Coronavirus (COVID-19) Corporate Announcement

News of the Coronavirus 2019 (COVID-19) has been increasingly inundating our news channels, feeds, and emails. And while this is a fluid situation, with updates and information being released almost daily, we want you to feel confident in our approach to business continuity and preparedness.

At OSG, our partnership with clients has always been our first priority. As such, we are doing everything we can to continue to meet our commitments and provide you with the best possible service. We have created a special committee that is closely monitoring the ongoing Coronavirus situation, keeping employees in all facilities updated with the latest guidelines and practices. All related business activity and operations are being guided by official recommendations from WHO, CDC, and other authorized reports. We are also in close contact with the United States Postal Service for any updates to their services.

OSG has the highest regard for the safety and well-being of our employees. As such, we will be continuing to implement the appropriate protocol in respect to hygiene practices and precautionary measures. Thus far, we have not found any issues or health concerns within our facilities. Should that change, we will react accordingly.

In order to help prevent possible virus exposure we have implemented the following precautions:

  • All locations are being equipped with extra soap, sanitizer, and cleaning products to ensure ongoing safety
  • All highly trafficked locations are undergoing thorough cleansing including sanitizing doorknobs, handles, equipment, etc. on a regular basis
  • All employees are being informed of best hygiene practices in direct accordance with official recommendations from WHO, CDC, and government/authorized reports
  • All employees are being informed of the various symptoms to allow for informed diagnosis and prevention and are required to report any recent or planned international travel to high risk locations

All existing OSG business continuity plans include provisions accommodating the potential impact arising from the Coronavirus. Should we find health and safety concerns at any facility, business will be shifted to our remaining locations, allowing for ongoing delivery of promised services. While this will not impact our availability of services, a change of location may impact the time needed for receipt and send of your critical mail communications, specifically as it relates to custom pieces. Should such an event occur, we will be in touch with you directly to best support you and your business needs for the duration of the location change.

We are monitoring the situation and will continue to update you as necessary. In the meantime, we are here to help with any questions or concerns you might have. If you have any questions, please reach out to your account manager.


For additional information from the USPS, please visit the links below.