Coronavirus (COVID-19)

OSG Coronavirus (COVID-19) Resource Center

Welcome to the OSG Coronavirus (COVID-19) Resource Center. On this page we will share corporate announcements, Frequently Asked Questions and other resources we feel would be valuable to you. We will update this page on a regular basis. At a minimum we will update it by 5pm ET every Monday with any news on the current status of operations and any information that would be valuable to our clients. If you have specific questions, please do not hesitate to reach out to your account manager.


COVID-19 Updates

Operations Update

Tuesday, May 26, 2020

The Diamond Carol Stream facility is nearly back to normal but still may require longer production times. We are doing everything we can to meet client SLA’s. In an effort to be fully transparent, we are reaching out to let you know there is a chance mail dates may be delayed. We expect this to be a short-term delay and we will continue to keep you informed with any facility changes, as well as, notify you when we return to normal timelines. Be assured that the safety and health of our employees is our first priority.

If you have any questions, please don’t hesitate to reach out to your Account Representative.

Thank you for your patience,

Ken Powell, Executive Vice President, Customer Experience
Dawn Mellas, Senior Vice President – Customer Care


Operations Update

Monday, May 18, 2020

The Diamond Carol Stream facility is nearly back to normal but still may require longer production times. We are doing everything we can to meet client SLA’s. In an effort to be fully transparent, we are reaching out to let you know there is a chance mail dates may be delayed. We expect this to be a short-term delay and we will continue to keep you informed with any facility changes, as well as, notify you when we return to normal timelines. Be assured that the safety and health of our employees is our first priority.

If you have any questions, please don’t hesitate to reach out to your Account Representative.

Thank you for your patience,

Ken Powell, Executive Vice President, Customer Experience
Dawn Mellas, Senior Vice President – Customer Care


Operations Update

Monday, May 11, 2020

Due to the Coronavirus, the Diamond facility in Carol Stream, IL is still experiencing some delays. The facility is on the upswing and expects to be back into normal operations shortly. Not all clients will be impacted, however, all clients have been informed of possible delays. OSG will notify all involved when the production timelines are back to normal. We appreciate the patience shown by our clients during these unprecedented events. If you have any specific concerns, please do not hesitate to reach out to your account manager.


Operations Update

Monday, May 04, 2020

OSG’s production facility in Tempe, AZ has returned to normal operations.

The Diamond facility in Carol Stream, IL is still experiencing some delays. The facility is on the upswing and expects to be back into normal operations shortly. Not all clients will be impacted, however, all clients have been informed of possible delays. OSG will notify all involved when the production timelines are back to normal. We appreciate the patience shown by our clients during these unprecedented events. If you have any specific concerns, please do not hesitate to reach out to your account manager.


Operations Update

Monday, April 27, 2020

OSG’s Diamond facility in Carol Stream, IL and our facility in Tempe, AZ are still experiencing some delays. Both facilities are on the upswing and expect to be back into normal operations this week. Not all clients in those locations will be impacted, however, all clients for both facilities have been informed of possible delays. OSG will notify all involved when the production timelines are back to normal. We appreciate the patience shown by our clients during these unprecedented events. If you have any specific concerns, please do not hesitate to reach out to your account manager.


OSG Pandemic Update

Monday, April 20, 2020

OSG’s Diamond facility in Carol Stream, IL and our facility in Tempe, AZ are still experiencing some delays. Both facilities are on the upswing and expect to be back into normal operations this week. Not all clients in those locations will be impacted, however, all clients for both facilities have been informed of possible delays. OSG will notify all involved when the production timelines are back to normal. We appreciate the patience shown by our clients during these unprecedented events. If you have any specific concerns, please do not hesitate to reach out to your account manager.


OSG Pandemic Update

Monday, April 13, 2020

Currently OSG has two facilities that are experiencing longer than normal production times. Our Diamond facility in Carol Stream, IL and our OSG facility in Tempe, AZ. All clients in those facilities will not be impacted, however, all clients for both have been notified of the delays. We expect these to be short-term and we are working directly with the impacted clients daily. OSG will notify all involved when the production timelines are back to normal. We appreciate the patience shown by our clients during these unprecedented events. If you have any specific concerns, please do not hesitate to reach out to your account manager.


OSG Tempe, AZ Production Update

Monday, April 13, 2020

Due to the Coronavirus, the OSG Tempe facility may require longer production times. At this time, our NJ facility is not impacted. We will continue to do everything possible to meet client SLA’s and while we do not expect this to impact all clients, we are reaching out to let you know there is a chance mail dates may be delayed. We expect this to be a short-term delay and we will continue to keep you informed with any facility changes, as well as, notify you when we return to normal timelines. Be assured that the safety and health of our employees is our first priority.

If you have any questions, please don’t hesitate to reach out to your Account Representative.

Thank you for your patience,

Ken Powell, Executive Vice President – Acct Mgt & Commercial Ops
Dawn Mellas, Senior Vice President – Customer Care


Diamond Production Update

Wednesday, April 8, 2020

Due to the Coronavirus, the Diamond Communication Solutions Carol Stream facility may require longer production times. We will continue to do everything possible to meet client SLA’s and while we do not expect this to impact all clients, we did want to alert you that there is a chance mail dates may be delayed. If you are impacted, your Account Representative will reach out to you to discuss.

Be assured that the safety and health of our employees is our first priority. We will continue to keep you informed with any facility changes, as well as notify you when we return to normal timelines.

If you have any questions, please don’t hesitate to reach out to your Account Representative.

Thank you for your patience during these trying times,

Greg Waite
President, Diamond Communication Solutions


OSG Pandemic Update

Monday, April 6, 2020

The OSG facilities continue to run at 100% with staff levels within normal for SLA's. If you have any specific concerns, please do not hesitate to reach out to your account manager.


OSG Pandemic Update

Monday, March 30, 2020

The OSG facilities continue to run at 100% with staff levels within normal for SLA's. If you have any specific concerns, please do not hesitate to reach out to your account manager.


Corporate Announcement

Wednesday, March 25, 2020

As the Coronavirus has impacted our daily lives, it is more important than ever to know OSG is doing everything in its power to keep business functioning as normally as possible. Click on the link below to watch a video from Anish Rajparia, OSG CEO.

If you have any questions, please don't hesitate to reach out to your account manager.


Operations Update

Tuesday, March 24, 2020

COVID-19 has impacted everyone in one way or another. At OSG we are committed to doing everything necessary and possible to support your business during this challenging time. We are thankful to our internal teams as they have stepped up to the plate to make sure our employees and our clients are taken care of and kept informed.

By 5pm every Monday, we will provide updates on the current status of our operations and any information that would be valuable to our clients. If you have specific questions, please do not hesitate to reach out to your account manager.

OSG currently has over 50 facilities across the United States as well as in Canada and Europe. All facilities are currently running at full capacity without impact. Our employees are healthy and our attendance numbers are within our standard norms.

The "Shelter-In-Place" orders at this point do not impact OSG or any of our lines of business. Our businesses have either been able to move to a full remote status or are included within the exemptions listed for "Essential Businesses" within the recommended guidelines distributed by the Department of Homeland Security. We have also received documentation from the USPS that supports that exemption for our print & mail customers.

As always, we are here for you and just a phone call or email away. Stay well.


An Update from OSG

Friday, March 20, 2020

These are interesting times we’re living through right now. At OSG, our partnership with clients has always been our first priority. As such, we are doing everything we can to continue to meet our commitments and provide you with the best possible service. We have created a special committee that is closely monitoring the ongoing Coronavirus situation, keeping employees in all facilities updated with the latest guidelines and practices. All related business activity and operations are being guided by official recommendations from WHO, CDC, and other authorized reports. We are also in close contact with the United States Postal Service for any updates to their services.

We are aware of the multiple shutdowns happening around the country and want to reassure you that, to date, in every instance OSG has fallen into a category that we believe exempts us from the closure orders, because of the services we provide. We have removed all non-essential staff from our facilities to a work-from-home status and are functioning at full capacity as of today.

If you have any questions, please don't hesitate to reach out to your account manager.


Coronavirus (COVID-19) Corporate Announcement

Wednesday, March 11, 2020

News of the Coronavirus 2019 (COVID-19) has been increasingly inundating our news channels, feeds, and emails. And while this is a fluid situation, with updates and information being released almost daily, we want you to feel confident in our approach to business continuity and preparedness.

At OSG, our partnership with clients has always been our first priority. As such, we are doing everything we can to continue to meet our commitments and provide you with the best possible service. We have created a special committee that is closely monitoring the ongoing Coronavirus situation, keeping employees in all facilities updated with the latest guidelines and practices. All related business activity and operations are being guided by official recommendations from WHO, CDC, and other authorized reports. We are also in close contact with the United States Postal Service for any updates to their services.

OSG has the highest regard for the safety and well-being of our employees. As such, we will be continuing to implement the appropriate protocol in respect to hygiene practices and precautionary measures. Thus far, we have not found any issues or health concerns within our facilities. Should that change, we will react accordingly.

In order to help prevent possible virus exposure we have implemented the following precautions:

  • All locations are being equipped with extra soap, sanitizer, and cleaning products to ensure ongoing safety
  • All highly trafficked locations are undergoing thorough cleansing including sanitizing doorknobs, handles, equipment, etc. on a regular basis
  • All employees are being informed of best hygiene practices in direct accordance with official recommendations from WHO, CDC, and government/authorized reports
  • All employees are being informed of the various symptoms to allow for informed diagnosis and prevention and are required to report any recent or planned international travel to high risk locations

All existing OSG business continuity plans include provisions accommodating the potential impact arising from the Coronavirus. Should we find health and safety concerns at any facility, business will be shifted to our remaining locations, allowing for ongoing delivery of promised services. While this will not impact our availability of services, a change of location may impact the time needed for receipt and send of your critical mail communications, specifically as it relates to custom pieces. Should such an event occur, we will be in touch with you directly to best support you and your business needs for the duration of the location change.

We are monitoring the situation and will continue to update you as necessary. In the meantime, we are here to help with any questions or concerns you might have. If you have any questions, please reach out to your account manager.


For additional information from the USPS, please visit the links below.